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Zoom Dry Restoration
24/7 Emergency Response · New Jersey & Staten Island, New York

Reach our New Jersey and Staten Island dispatch directly. We answer every call live, 24 hours a day, 365 days a year. Technicians arrive within 90 minutes. Free same-day inspection. We bill insurance directly. No subcontracting, no surcharges for nights, weekends, or holidays. Trusted since 1997.

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IICRC CertifiedS500 Water Damage
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90-Min ResponseGuaranteed On-Site
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Insurance BillingAll Major Carriers
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Thumbtack Top Pro5.0 · 39 Reviews
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Licensed & InsuredNew York & New Jersey
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28 Years ExperienceServing New York & New Jersey Since 1997
New Jersey (732) 737-8473
Staten Island, New York (718) 924-2043
📞 Call New Jersey: (732) 737-8473 📋 Free Inspection Request
90minResponse Guarantee
28yrIn Business Since '97
5.0★39 Verified Reviews
How to Reach Us

Live Dispatch · 24/7/365

Every call is answered by our team. No answering service, no overseas call center, no waiting on hold. If water is in your home right now, do not finish reading this page — call.

New Jersey Dispatch
(732) 737-8473

Serving 7 counties: Union, Middlesex, Hudson, Essex, Bergen, Somerset, Morris, and Monmouth.

Staten Island Dispatch
(718) 924-2043

Serving all 12 Staten Island ZIP codes 10301 through 10314 with the same response window.

Email
therestorationproclaims
@gmail.com

For non-emergency inquiries, claims documentation, or insurance adjuster correspondence.

Hours

24 hours, 365 days a year

No surcharges for nights, weekends, or holidays.

Response Time

90 minutes on-site

Form submissions get a callback within 15 minutes.

Certifications

IICRC S500 & S520

Lead estimator IICRC #9099033. Licensed and insured in New York and New Jersey.

Established

1997 · 28 years

Family-operated. Same dispatch number since opening.

Read Our Reviews

5.0 stars across 39 verified reviews on Thumbtack. Real homeowners, real flood emergencies, real outcomes. See what your neighbors have said about working with us before you call.

⭐ View Reviews on Thumbtack
Service Coverage

Every Neighborhood in Staten Island.
All of Northern & Central New Jersey.

90-minute response to every location. No surcharge for nights, weekends, or holidays.

Staten Island, New York

All 5 regions — ZIP codes 10301–10314

St. George
Tompkinsville
New Brighton
West Brighton
Port Richmond
Mariners Harbor
Stapleton
Rosebank
Arrochar
Dongan Hills
Grant City
Midland Beach
South Beach
New Dorp
New Springville
Bulls Head
Todt Hill
Castleton Corners
Westerleigh
Great Kills
Eltingville
Annadale
Huguenot
Prince's Bay
Tottenville
Richmond Valley
Charleston
Rossville
Woodrow
Travis

New Jersey

7 counties — Northern, Central & Shore New Jersey

Union County

Elizabeth
Linden
Rahway
Plainfield
Westfield
Scotch Plains
Cranford
Summit
Mountainside
Springfield
Berkeley Heights
New Providence
Fanwood
Clark
Kenilworth
Roselle
Roselle Park
Hillside
Garwood
Union Township
Winfield

Middlesex County

Edison
New Brunswick
Perth Amboy
Woodbridge
Piscataway
Metuchen
Carteret
Sayreville
Old Bridge
East Brunswick
South Plainfield
South Brunswick
North Brunswick
Monroe Township
Highland Park
Dunellen
Middlesex

Hudson County

Jersey City
Hoboken
Bayonne
Union City
North Bergen
Secaucus
West New York
Weehawken
Kearny
Harrison
Guttenberg
East Newark

Essex County

Newark
Irvington
East Orange
Orange
Maplewood
Bloomfield
Montclair
West Orange
South Orange
Belleville
Nutley
Cedar Grove
Livingston
Millburn
Verona
Caldwell
West Caldwell
Glen Ridge

Bergen County

Hackensack
Fort Lee
Paramus
Teaneck
Englewood
Ridgewood
Fair Lawn
Bergenfield
Cliffside Park
Edgewater
Palisades Park
Dumont
Lodi
Garfield
Rutherford
Lyndhurst
North Arlington
Leonia
Tenafly
Closter

Somerset & Morris

Bridgewater
Bound Brook
Somerville
Morristown
Parsippany
Madison
Chatham
Warren
Hillsborough
Franklin Township
Bernards
Bernardsville
Basking Ridge
Florham Park
Denville
Dover
Randolph
Rockaway
Raritan
Manville

Monmouth County

Asbury Park
Long Branch
Red Bank
Freehold
Hazlet
Keansburg
Keyport
Aberdeen
Middletown
Holmdel
Marlboro
Manalapan
Matawan
Howell
Ocean Township
Neptune
Eatontown
Tinton Falls
Shrewsbury
Rumson
Common Questions

Before You Call
What to Expect From Zoom Dry

15 minutes or less during business hours, often within 5 minutes during the day.For after-hours and weekend submissions, our on-call dispatcher returns calls within 15 minutes year-round. If your situation is genuinely emergent and water is in your home right now, calling our New Jersey or Staten Island dispatch line is faster than the form. We answer every call live.
90 minutes from your call to a technician on your driveway, anywhere in our 7-county New Jersey footprint or any of the 12 Staten Island ZIP codes.Same response window 24 hours a day, every day of the year, no surcharges for nights, weekends, or holidays. We do not subcontract. The truck that arrives is a Zoom Dry truck with our IICRC-certified technicians inside.
Yes, on the vast majority of jobs. You pay your deductible. We bill the carrier for the rest, supported by Xactimate estimates aligned to your local price list.We hold direct billing relationships with New Jersey Manufacturers Insurance Company, State Farm, Allstate, Travelers, USAA, Liberty Mutual, Farmers, Nationwide, Progressive, Geico, Chubb, AAA, MetLife, and Erie. Our documentation discipline (moisture meter logs, psychrometric readings every 24 hours, before-and-after photography, IICRC-aligned dry standards) gives the carrier no defensible reason to deny.
Staten Island, New York and 7 New Jersey counties: Union, Middlesex, Hudson, Essex, Bergen, Somerset, Morris, and Monmouth.We do not serve Passaic, Mercer, Ocean, Burlington, or any other New Jersey county. A focused footprint with a true 90-minute response beats a vague statewide promise that nobody can keep. Companies that claim to cover all 21 New Jersey counties from a single dispatch center cannot meet a 90-minute window in any of them.
Moisture mapping with calibrated meters, thermal imaging where appropriate, identification of the water source category (Category 1, 2, or 3 per IICRC S500), and a written scope of work with photographs.If your loss is covered by insurance, we contact your carrier on your behalf and begin the claim documentation that same day. There is no fee, no obligation, and no high-pressure pitch. We tell you what we find and what the right protocol is.
Most disputes are scope arguments. Our documentation discipline usually closes the conversation in our favor without escalation.For genuine denials we believe are recoverable, we work with licensed public adjusters who understand New York and New Jersey insurance law. We have handled Solera Lynx audits, Xactimate rate disputes, supervisory labor objections, and air scrubber removals. Send us the audit letter and we will tell you whether it is worth fighting.
Stop reading this page and call. New Jersey: (732) 737-8473. Staten Island: (718) 924-2043. Our dispatcher will give you immediate guidance over the phone while a truck rolls.If you can do so safely, shut off the water at the main valve. Move what you can off wet surfaces. Do not run electrical equipment in standing water. We will talk you through the rest when you call.

Water in your home? Call now.

A real dispatcher will pick up. A real technician will be on your driveway within 90 minutes. Free same-day inspection. Direct insurance billing. No surcharges, no subcontractors, no surprises.

📞 New Jersey (732) 737-8473 📞 Staten Island (718) 924-2043